Shipping Policy for Urban Edge Crafts

Effective Date: 01 October 2024

At Urban Edge Crafts, we aim to deliver your orders quickly, securely, and efficiently. Please read our shipping policy carefully to understand the terms and conditions associated with shipping your order.

1. Order Processing Time

• Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.
• During peak seasons or sales events, processing times may be slightly longer. We appreciate your patience.

2. Shipping Rates and Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout based on your location and the selected shipping method.
• Standard Shipping: Estimated delivery time is 5-10 business days after processing.
• Express Shipping: Estimated delivery time is 2-5 business days after processing.
• Delivery times are estimates and may vary based on factors such as location, carrier delays, or unforeseen circumstances beyond our control.

3. International Shipping

• We currently ship to select international locations. Shipping rates and delivery times will be calculated at checkout.
• International shipments may be subject to import taxes, customs duties, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not covered by Urban Edge Crafts.
• Delivery times for international orders may vary based on location and customs clearance procedures.

4. Order Tracking

• Once your order has shipped, you will receive a tracking number via email to monitor the status of your shipment.
• You can use this tracking number on our carrier's website for updates on your delivery.
• Please note that tracking information may take 24–48 hours to update.

5. Shipping Restrictions

• We do not ship to P.O. boxes or APO/FPO addresses at this time.
• Certain products may have restrictions due to size, weight, or destination limitations. If your order cannot be shipped to your address, we will notify you as soon as possible.

6. Delayed or Lost Packages

• While we strive to ensure timely delivery, delays may occur due to carrier issues, weather conditions, or other unforeseen circumstances.
• If your order is delayed beyond the estimated delivery time, please contact us at [insert email address], and we will work with the carrier to resolve the issue.
• If a package is confirmed as lost, we will either issue a replacement or a refund.

7. Damaged Packages

• If your package arrives damaged, please notify us within 48 hours of delivery with photos and a detailed description of the damage.
• We will assist you with filing a claim with the carrier or arrange for a replacement or refund, depending on the situation.

8. Address Changes

• Please ensure your shipping address is accurate when placing your order. We are not responsible for orders shipped to incorrect addresses provided at checkout.
• If you need to change your shipping address, please contact us immediately at [insert email address]. Address changes cannot be made once the order has been shipped.

9. Contact Us

If you have any questions or concerns about our shipping policy, please contact us:

Urban Edge Crafts
Email: urbanedgecrafts@gmail.com

Thank you for choosing Urban Edge Crafts. We appreciate your business and strive to provide you with a smooth and enjoyable shopping experience.

Last Updated: 09 October 2024