Refund Policy for Urban Edge Crafts

Effective Date: 01 October 2024

Thank you for shopping at Urban Edge Crafts! We strive to provide high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.

1. Returns

• We accept returns within 30 days of the original purchase date.
• To be eligible for a return, your item must be unused, in the same condition as when you received it, and in the original packaging.
• Custom or personalized products are non-returnable unless they arrive damaged or defective.
• Proof of purchase is required for all returns.

2. Refund Process

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If approved, a refund will be processed to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
• If the item is not in its original condition, is damaged, or if parts are missing for reasons not due to our error, only a partial refund may be granted.

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [insert email address] with your order details.
• Exchanges are subject to product availability. If the item is no longer available, we will offer you a refund or a different product of equal value.

4. Non-Returnable Items

• Gift cards, downloadable software products, and sale items are non-refundable.
• Certain health and personal care products are also non-returnable for hygiene reasons.

5. Shipping Costs

• You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.
• In cases of exchanges due to defective or damaged products, we will cover the shipping costs for the replacement item.

6. Late or Missing Refunds

• If you haven’t received a refund within the specified timeframe, please:
• If you’ve done all of this and still have not received your refund, please contact us at [insert email address].

7. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately with photos and details of the product's condition. We will work with you to resolve the issue, either through a replacement or a refund.

8. Contact Information

If you have any questions about our refund policy, please contact us at:

Urban Edge Crafts
Email:urbanedgecrafts@gmail.com
Address:Vijverlaan 34, 7975 BX Uffelte

Thank you for shopping with us. We appreciate your business and look forward to serving you again!

Last Updated: 09 October 2024